Customer journey template3/16/2024 Show participants how to get going by writing the first thing that the persona does on a sticky note. With the target persona, back story, and destination in place, it's time to walk a mile in their shoes. Map what the customer thinks and feels (30-60 min) They want a way to share their knowledge, and organize it so it's easy for people outside their team to find, so they can focus more energy on the tasks at hand."
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